Accessibility

Klicky.ai is committed to ensuring that our platform is accessible to all users, including people with disabilities. We believe that every business owner and their customers should be able to use our booking and communication tools without barriers.

We continuously work to improve the accessibility of our platform and strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

We aim to meet or exceed the following accessibility standards:

• WCAG 2.1 Level AA: The internationally recognized standard for web accessibility
• EN 301 549: The European standard for digital accessibility
• Equality Act 2010 (UK): Requirements for accessible digital services
• European Accessibility Act (EAA): EU directive on accessibility requirements for products and services

Our platform includes the following accessibility features:

Navigation & Structure

• Semantic HTML structure with proper heading hierarchy
• Keyboard-navigable interface throughout the dashboard and booking pages
• Skip-to-content links for screen reader users
• Consistent and predictable navigation patterns

Visual Design

• Sufficient color contrast ratios that meet WCAG AA standards
• Light and dark theme support to accommodate visual preferences
• Text that can be resized up to 200% without loss of content or functionality
• No content that flashes more than three times per second

Interactive Elements

• Clearly labeled form fields and buttons
• Visible focus indicators on all interactive elements
• Error messages that clearly identify the issue and suggest corrections
• Adequate touch target sizes for mobile users

Content

• Alternative text for meaningful images
• ARIA labels and roles where appropriate
• Plain language in notifications and interface text

Public booking pages created through Klicky.ai are designed to be accessible to all end users:

• Service selection, date/time pickers, and booking forms are keyboard accessible
• Booking confirmations are clearly communicated to screen readers
• Time slots use clear, readable formatting
• The booking flow works on assistive technologies including screen readers, switch devices, and voice control

WhatsApp notifications sent through the platform use plain text, which is inherently accessible across all devices and assistive technologies.

While we strive for full accessibility, we are aware of the following areas where we are actively working to improve:

• Some third-party embedded content may not meet all accessibility standards
• Older PDF documents may not be fully accessible
• The visual workflow builder (Pro tier) uses a drag-and-drop canvas that has limited keyboard support; we are working on keyboard-accessible alternatives

We are committed to addressing these limitations and regularly audit our platform for accessibility improvements.

We regularly test our platform for accessibility using:

• Automated testing tools (axe, Lighthouse)
• Manual keyboard navigation testing
• Screen reader testing (NVDA, VoiceOver)
• Browser zoom and text scaling tests
• Color contrast analysis

We also welcome feedback from users who encounter accessibility barriers, as real-world usage is the most valuable form of testing.

If you encounter any accessibility barriers while using Klicky.ai, or if you have suggestions for improving accessibility, we want to hear from you.

Please contact us at:

• Email: [email protected]
• General support: [email protected]

When reporting an accessibility issue, please include:

• The page or feature where you encountered the issue
• The assistive technology you were using (if applicable)
• A description of what you expected to happen and what actually happened

We aim to respond to all accessibility feedback within 5 business days and resolve confirmed issues as a priority.